Reporting an Adult Safeguarding Concern:
I feel I am being abused or neglected, how can I report this?
1. Tell someone you trust immediately; this might be:
- a family member
- a friend
- a visiting professional such as a nurse or care worker
- your family doctor (GP)
- a hospital doctor or nurse
- a Police officer
- a housing officer
All of these people will be able to help you. They will pass on the information you give them to someone who can help or will help you to pass this information on yourself.
They will not do anything which will make things worse for you and your views, wishes and feelings will always be considered.
2. Where an adult is:
- Unable to look after themselves, due to the level of their care and support needs, and
- Is experiencing or is at risk of abuse or neglect
Contact Social Care and Support on: 01926 412080. Our social care and support teams can offer advice and support to you and, where necessary, arrange appropriate services.
3. To report a crime or raise a concern about abuse with Warwickshire Police, you can phone non-emergency number on: 101. But if it is an emergency always dial: 999
Making a Safeguarding Referral for Children:
Before making a referral - please take a look at the Spectrum of Support document to decide whether your concerns require a referral to Children’s Social Care.
For urgent concerns - if you have an urgent child protection concern and need to get in touch with us, call the Family Connect on 01926 414144.
Lines are open:
- Monday to Thursday - 8.30am – 5:30pm
- Friday - 8.30am – 5:00pm
Out of hours
If you have an emergency outside of usual office hours, please contact the emergency duty team immediately on:
01926 886922
Emergency contact
If you think that a child is at immediate risk, contact the police immediately on:
999
Important Changes from 3rd March 2025:
- Family Connect will no longer accept written referrals, except from emergency services.
- Only emergency services can use the Multi-Agency Contact Form.
- Family Connect will focus on talking with professionals and families to provide earlier support.
For Professionals (Non-Emergency Services): If you're a professional with concerns about a child, call Family Connect at 01926 414144 and follow the options to get the appropriate response.
Information needed for a Comprehensive Referral:
- Child Details: All known details about the child.
- Family Composition: Including siblings and, if possible, extended family members and anyone important in the child’s life.
- Nature of Concern: The nature of the concern and its immediacy.
- Previous Support: Details of any work/support provided to the child or family to date.
- Parental Notification: Whether parents/carers have been informed of the concern. Consent from the parent/carer is required unless it places the child at further risk.
For Parents/Carers or Public: If you need support, advice, or want to report a concern, please call the Family Connect Team on 01926 414144 and follow the options to get the appropriate response.
Unsure About Contacting Family Connect?
- Check the West Midlands Procedures Manual or the Spectrum of Support for guidance which tells you which types of services a family may need to get support.
- Alternatively, you can call ChildLine for advice on 0800 1111 or email them by visiting www.childline.org.uk
